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How We Protect Your Information

When you open an account with puasbet and deposit through DANA, OVO, GoPay or QRIS, your personal and payment data stays encrypted and secure.

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GET HELP WITH YOUR DATA

How to Request Changes to Your Data

You have the right to know what personal information we hold about you, to correct any errors, and to request deletion where local law permits. Contact our support team through any of these channels during your preferred hours, and we'll walk you through the process with no delays.

Team online

Live Chat

Open the chat icon in the lobby during your session. Our support team responds to data requests within two hours, seven days a week.

Email

Send your request to [email protected] with 'Data Request' in the subject line. We'll reply with a secure link to verify your identity within 24 hours.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to download your personal data or update contact information instantly without leaving the page.

HOW WE KEEP YOU SAFE

Data Security and Your Account Protection

Every time you log into puasbet, your connection is protected by SSL encryption so your password and payment details stay between you and our servers.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use 256-bit SSL encryption. Your payment card or wallet credentials never pass through our servers.

Account Verification

We confirm your identity once during registration and may request it again before withdrawals exceed 5 million rupiah to comply with anti-fraud rules.

Session Security

Your session expires after 30 minutes of inactivity. You can force logout from other devices in Settings to prevent unauthorised access.

Withdrawal Checks

Before we process a withdrawal, our system cross-checks your account activity, payment method and device to detect anomalies and protect your funds.

Data Retention

We keep your transaction records and account details for seven years. Deleted account data is removed after 90 days unless required by law.

Incident Response

If we discover unauthorised access or a data breach affecting your account, we'll notify you within 48 hours with details and steps to secure your data.

Privacy Policy Questions and Answers

Here are the questions we hear most often about how puasbet handles your privacy. If your question isn't answered below, reach out to our support team and we'll clarify what the policy means for your account.

We don't sell your data to marketers or third-party advertisers. We share account information only with our payment processors (DANA, OVO, GoPay, QRIS operators) to complete deposits and withdrawals, and with game studios only in anonymised form to improve live streams and slot performance.

Yes. Go to Settings > Privacy & Data in your account dashboard and select 'Download My Data'. We'll send a secure file within 24 hours showing your registered details, contact history, login records and transaction summaries. You can also request this via live chat or email.

We retain all transaction records for seven years to comply with Indonesian tax law and fraud prevention requirements. After you close your account, we keep your records for another 90 days, then delete them unless we're legally required to hold them longer.

Contact our live chat team immediately or email [email protected] with 'Account Security' in the subject. We'll freeze your account within minutes, review your login history with you, and help you reset your password and security settings on a safe device.

Yes, we use cookies to keep you logged in, remember your language and game preferences, and track which lobby features you use most. You can disable non-essential cookies in your browser settings, but this may affect how smoothly the lobby loads and how quickly you can switch between tables.

We delete your account profile, payment method records and session data within 30 days of closure. Transaction history and identity documents stay for seven years as required by law. If you have an outstanding withdrawal, we keep your bank details until the payment clears.

You can update your email, phone number and address directly in Account > Settings anytime. For data deletion where local law permits, submit a request via live chat or email. We'll verify your identity within 24 hours and process deletions within five business days unless legal requirements override your request.

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